Online & Phone Purchases Return Policy
- Runawave provides refunds for purchases made at Runawave partner retail shops and on the Brand’s official e-commerce sites as set forth more fully herein. Pursuant to the terms set forth below, Runawave will provide refunds to customers who return products via Regular Mail unworn and unwashed, in their original condition and packaging (if any), with the tags still attached within 30 calendar days from the date of a purchase. Returns may also be done at any of the partner retail shops.
- All product sales are intended for retail/ "end user" customers only, and are not intended for wholesale or redistribution by the purchaser. The resale of any products purchased from any of the Brand’s partner retail stores or the Brand's e-commerce sites without the express prior written consent of Runawave, in each instance, is strictly prohibited. For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Runawave determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of Runawave. Runawave may refuse to sell any products to any person that Runawave believes, in its sole discretion, intends or endeavors to violate this policy.
- Mail returns require 10-12 business days to process.
- Refunds will be given within 30 days of receipt of the returned merchandise.
- Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment.
Standard Return Shipping
- Complete the return questionnaire on the receipt.
- Cut off the pre-addressed mailing label portion of the receipt.
- Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
- Please enclose the top portion of the original receipt. If you are unable to provide the receipt, then you must include the order number, billing name and address.
- Affix the pre-addressed label to the package.
- Packages are to be shipped through a traceable shipping method. Retain the return tracking number for your records.
- Send all return packages to the following address:
Attn. Returns Department
5, Myglen str. office 14
Sofia, 1612, Bulgaria
- Items are considered oversized if they are heavier than 7 kilograms or have dimensions larger than 50cm x 55cm x 25cm.
- Oversized items will not be eligible for Pre-Paid Return Shipping.
- Please follow the Standard Return Shipping procedures.
Exchanges By Mail
- We offer FREE Shipping on all exchanges confirmed within 3 days from the receipt of the purchased product.
- To expedite your exchange, please call our Customer Service Department @ +359 888544709 or e-mail firstname.lastname@example.org.
- Follow the instructions for returning your item by mail.
- Once your original merchandise has been returned your account will be credited on the original order.
Damaged or Defective Items
- If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately @ +359 888544709 or email@example.com. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
- Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.
Wrong Item, Color or Size
- If we shipped you the wrong item, please contact our Customer Service Department immediately @ +359 888544709 or firstname.lastname@example.org. It is important that you contact us before returning your item, so that we may assist you with the return shipping fees. If you do not contact us, you are responsible for all return shipping charges.
- Before you call, please have your order number available. Please be prepared with a detailed description of the differences between the item you ordered and the item you received.